Privacy Policy

Privacy Policy

Introduction

Welcome to https://centennial-online-therapy-therapy.denvermentalhealthcare.com (hereafter referred to as “Centennial Online Therapy Therapy,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our practices regarding the collection, handling, and disclosure of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://centennial-online-therapy-therapy.denvermentalhealthcare.com.
  2. Any mobile or desktop applications developed by us.
  3. Services and products offered through our platforms.
  4. Interactions between users and our systems, including communications and data transactions.

Please note that this policy does not extend to third-party services or websites linked to ours, each of which has its own privacy policies governing user data collection and usage.

Processing Activities

This Privacy Policy outlines our practices for the following interactions:

  1. Using our applications and services as an authorized user.
  2. Visiting any of our websites associated with this Privacy Statement.
  3. Subscribing to or receiving communications from us, such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect several types of personal information to provide and improve our services:

  1. Account Information: Details required to create and manage your user account, including usernames, passwords, email addresses, and contact preferences.
  2. Payment Information: Credit card or debit card details, billing addresses, and payment history for transactions processed through our platform.
  3. Financial Information: Bank account numbers, investment portfolios, and other financial records, if voluntarily provided.
  4. Purchase Information: Items bought through our services, purchase amounts, dates, and locations.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile app usage data collected automatically when you interact with our apps.
  6. Location Data: Geographic coordinates and location-based services data used to personalize content and services.
  7. Feedback: Reviews, comments, and ratings submitted by users regarding our products or services.
  8. Social Media Information: User profiles, preferences, and interactions obtained through social media integrations (if enabled).
  9. Product Information: Details about the products you view, add to cart, or purchase on our e-commerce platform.

We collect this data through various means, including direct user input, server logs, cookies, pixels, and third-party service providers.

Cookies

Centennial Online Therapy Therapy uses cookies to enhance your online experience and for analytical purposes:

  1. Strictly Necessary Cookies: These are essential for navigation and functionality on our site. They ensure the secure functioning of our services.
  2. Preference Cookies: Store user preferences, such as language settings, to personalize your experience.
  3. Analytics Cookies: Track website usage and performance to provide insights into how our platform is used.

Users can manage non-essential cookies through our Cookie Manager, allowing them to restrict or delete certain types of data collected.

Retention and Deletion

We retain personal data for the duration required by applicable laws and for valid business purposes:

  1. Financial and transaction records may be kept for tax, accounting, or legal compliance reasons, typically up to seven years.
  2. Personal information associated with your account will be retained until you delete your account or request its deletion.
  3. Anonymized data aggregated for analytics purposes may be stored indefinitely but does not contain any identifiable personal details.

Upon determining that personal data is no longer needed for the purposes collected, we will securely delete or anonymize it.

Security Measures

We implement robust security measures to protect your personal information:

  1. Encryption: We use encryption protocols for data in transit and at rest to safeguard sensitive information.
  2. Secure Third-Party Processing: Our partners and service providers adhere to strict privacy and security standards when handling user data.
  3. Access Controls: Only authorized personnel have access to personal data, and their actions are monitored regularly.

Children’s Privacy

Centennial Online Therapy Therapy does not knowingly collect or solicit personal information from children under the age of 18 (or the applicable minimum age in your jurisdiction). If you believe we have collected such data by mistake, please contact us using the methods provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location and local privacy laws, you may have certain rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you and its processing details.
  2. Rectification: Ask for corrections or updates if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data where there are no legitimate grounds for retaining it.
  4. Restriction: Limit our use or disclosure of your personal information under certain circumstances.
  5. Portability: Receive your data in a structured, commonly used format, and transfer it to another controller.
  6. Objection: Object to the processing of your data based on legitimate interests or for direct marketing purposes.
  7. Non-Discrimination: Ensure that exercising your data rights does not adversely affect your legal standing with us.
  8. Appeals/Complaints: File complaints and appeals with our privacy team or relevant regulatory authorities if you believe your privacy rights have been infringed upon.

To exercise any of these rights, please contact our Privacy Team at the details provided below. We will respond to all legitimate requests within a reasonable timeframe.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any material changes will be published on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Email: privacy@centennial-online-therapy-therapy.denvermentalhealthcare.com
  • Mail: Privacy Team, Centennial Online Therapy Therapy, 12345 Main Street, Denver, CO 80202 (replace with actual address)